For end customers, it sounds too good to be true – but so-called ‘returnless refunds’ have actually been common practice for some time now. This allows consumers to keep the goods they have ordered if they are not satisfied. And they don't have to return them.
11 July 2021, London Heathrow.
A man is stopped by the police while checking in. The reason? Facial recognition software has mistaken him for a wanted person.
According to statistics, over 80 percent of all failures in e-commerce go unnoticed for a long time. The reason? Many shops use classic dashboards to monitor their sales figures and processes.
“We are just getting started, but in the short time since we launched these features, we already have (...) 30,000 sellers using these offerings,” explained Dharmesh Mehta, Vice President of the Amazon marketplace in summer 2024.
Business intelligence dashboards have become an essential part of corporate management. They offer figures, charts and KPIs at a glance - but they usually only show what has already happened.
Sales and order data in e-commerce follow certain rhythms: Working days, marketing campaigns, seasonal events and public holidays characterize daily business.
Luck for the customers - and really tough for the affected retailers: In December 2014, a software error in the British repricing tool RepricerExpress caused numerous products on Amazon UK to be mistakenly offered for just one penny.
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